Returns & Exchanges

At OROCHI, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items. Our streamlined process ensures that fashion remains effortless even when a fit isn't quite right.

Return Process

• 1.
  Initiate Return

  Log into our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Label

  Download and print the pre-paid shipping label provided by our system and securely pack your items in their original packaging.

• 3.
  Ship Items

  Drop off your package at any authorized carrier location, ensuring that all original tags are still attached to the garments.

• 4.
  Receive Refund

  Once our warehouse inspects the items, your refund will be processed back to your original payment method within 5-7 business days.